Send us a message and we'll reply back via email as soon as possible!

Refund Policy

Shipping Policy

Privacy Policy

Terms of Service

GO HOME

VISIT SHOP

BOKETO ACCOUNT

CUSTOMER ACCOUNT

Boketo Media

<p>This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding.</p><h3 style="background-color: #C23860; padding: 15px; border-radius: 3px; color: white; text-align: center;" id="still-need-help-click-the-chat-icon-in-the-bottom-right-corner-and-send-us-a-message">Still need help? Click the chat icon in the bottom-right corner and send us a message!</h3>

This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding.

Are there any additional charges or fees?

Payments & Billing

When are orders shipped?

What's the delivery time for international orders?

Why am I not getting tracking updates?

How can I track my order?

How long does it take for print-to-order items to ship?

What if my order includes both local and print-to-order items?

How are delays, backorders and pre-orders handled?

Shipping & Tracking

What if my item is damaged or defective?

How do I return my order?

Can I exchange an item?

What items are ineligible for return?

Returns & Exchanges

Where can I find sizing information?

Can I refund a digital product?

What are print-to-order items?

Product Information

Can I cancel or change my order?

What happens if my request is too late?

Can I change my shipping address?

Can I modify sizing after placing the order?

Cancellations & Changes

What payment methods are accepted?

Why was my payment declined?

How do I create an account?

How can I update my account information?

Account Management

Still need help? Click the chat icon in the bottom-right corner and send us a message!

Are there any additional charges or fees?Updated a year ago

Still need help? Click the chat icon in the bottom-right corner and send us a message!