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<p>Digital products like downloadable albums, plug-in presets, sample packs, and virtual tickets are not eligible for returns or refunds. If you have issues with your digital download, please contact us for assistance.</p><h3 style="background-color: #C23860; padding: 15px; border-radius: 3px; color: white; text-align: center;" id="still-need-help-click-the-chat-icon-in-the-bottom-right-corner-and-send-us-a-message">Still need help? Click the chat icon in the bottom-right corner and send us a message!</h3>

Digital products like downloadable albums, plug-in presets, sample packs, and virtual tickets are not eligible for returns or refunds. If you have issues with your digital download, please contact us for assistance.

Can I refund a digital product?

Product Information

When are orders shipped?

What's the delivery time for international orders?

Why am I not getting tracking updates?

How can I track my order?

How long does it take for print-to-order items to ship?

What if my order includes both local and print-to-order items?

How are delays, backorders and pre-orders handled?

Shipping & Tracking

What if my item is damaged or defective?

How do I return my order?

Can I exchange an item?

What items are ineligible for return?

Returns & Exchanges

Where can I find sizing information?

What are print-to-order items?

Can I cancel or change my order?

What happens if my request is too late?

Can I change my shipping address?

Can I modify sizing after placing the order?

Cancellations & Changes

Still need help? Click the chat icon in the bottom-right corner and send us a message!

Can I refund a digital product?Updated 5 months ago

Still need help? Click the chat icon in the bottom-right corner and send us a message!