# boketo-media > Public Help Center articles for boketo-media. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [When are orders shipped?](https://help.boketo.media/en-US/when-are-orders-shipped-145612.md): Domestic packages are typically shipped within 1-5 business days from our Chattanooga, Tennessee workspace. Print-to-order items take 3-10 business days to ship, as they are fulfilled by a third-party service. Digital downloads are sent instantly to - [What's the delivery time for international orders?](https://help.boketo.media/en-US/whats-the-delivery-time-for-international-orders-145613.md): International orders, including those to Alaska, Hawaii, military bases, and overseas territories, are typically delivered within 5-10 business days. However, these timelines can vary due to the process of bundling multiple orders and sending them th - [Why am I not getting tracking updates?](https://help.boketo.media/en-US/why-am-i-not-getting-tracking-updates-145615.md): Most flat products are shipped in flat padded mailers. USPS delivers these packages like regular mail to your mailbox and therefore do not qualify for tracking updates. "Pre-shipment" is the first stage of a tracked package and is initiated once your - [How can I track my order?](https://help.boketo.media/en-US/how-can-i-track-my-order-379548.md): You will receive tracking information via email once your package is scanned by USPS. Please note that international shipments might experience irregular tracking updates. If your tracking does not update for more than two weeks, contact us for possi - [How long does it take for print-to-order items to ship?](https://help.boketo.media/en-US/how-long-does-it-take-for-print-to-order-items-to-ship-379562.md): Print-to-order items are typically sent out within 3 to 10 business days from the closest fulfillment location to your shipping address. This time is needed to manufacture these items. - [What if my order includes both local and print-to-order items?](https://help.boketo.media/en-US/what-if-my-order-includes-both-local-and-print-to-order-items-379563.md): Orders containing both locally-fulfilled items and print-to-order items will be shipped separately. If you do not receive a separate set of tracking updates for each part of your order, let us know and we'll look into it. - [How are delays, backorders and pre-orders handled?](https://help.boketo.media/en-US/how-are-delays-backorders-and-pre-orders-handled-379564.md): Items labeled as "backorder" or "pre-order" will be shipped around the specified date on the product page. This date is estimated and may vary. If you need to change your shipping address for these orders, please contact us immediately. - [What if my item is damaged or defective?](https://help.boketo.media/en-US/what-if-my-item-is-damaged-or-defective-145617.md): If you receive a damaged or defective item, contact us immediately with your order number and details. You have fourteen (14) days from the date the shipment was marked as delivered by the mail carrier to report such issues. We'll assess the situatio - [How do I return my order?](https://help.boketo.media/en-US/how-do-i-return-my-order-145616.md): To initiate a return, contact us within fourteen (14) days of receiving your item(s). Ensure the item is in its original condition and packaging. If your return is accepted, you'll be responsible for the cost of return shipping as well as a strict 20 - [Can I exchange an item?](https://help.boketo.media/en-US/can-i-exchange-an-item-379555.md): We do not arrange direct exchanges. If you wish to exchange an item, initiate a return and then place a new order for the desired item. Keep in mind that exchanges are not available for certain types of products like gift cards. - [What items are ineligible for return?](https://help.boketo.media/en-US/what-items-are-ineligible-for-return-379566.md): Print-to-order items, digital downloads, gift cards, used gear, novelty items, custom orders, and consumables are generally not eligible for return. Please check our full return policy for specific details. - [Where can I find sizing information?](https://help.boketo.media/en-US/where-can-i-find-sizing-information-145618.md): Product sizing varies between different brands and styles, but most of our designs are printed on 100% cotton preshrunk garments of average fit. We do not currently have sizing charts listed on each product page, but we are working to make those upda - [Can I refund a digital product?](https://help.boketo.media/en-US/can-i-refund-a-digital-product-379558.md): Digital products like downloadable albums, plug-in presets, sample packs, and virtual tickets are not eligible for returns or refunds. If you have issues with your digital download, please contact us for assistance. - [What are print-to-order items?](https://help.boketo.media/en-US/what-are-print-to-order-items-379557.md): Items labeled as "print-to-order" or "on-demand" are fulfilled by a third-party service and require 3-10 business days for shipping. These items are made specifically upon order and cannot be returned or refunded. For more details on specific product - [Can I cancel or change my order?](https://help.boketo.media/en-US/can-i-cancel-or-change-my-order-379559.md): You may request to cancel or modify your order before it's shipped for a full refund or necessary adjustments in sizing or shipping address. However, note that "print-to-order" items have a shorter window for changes due to their 24/7 fulfillment pro - [What happens if my request is too late?](https://help.boketo.media/en-US/what-happens-if-my-request-is-too-late-379560.md): We process most requests the morning of the first business day after your order is placed. If your request is late, we may not be able to cancel or change the order, especially for "print-to-order" items. In such cases, you may follow our return poli - [Can I change my shipping address?](https://help.boketo.media/en-US/can-i-change-my-shipping-address-379567.md): If you need to change the shipping address, contact us immediately. We'll do our best to accommodate your request if the order hasn't been shipped yet. - [Can I modify sizing after placing the order?](https://help.boketo.media/en-US/can-i-modify-sizing-after-placing-the-order-379568.md): Yes, you can request a size change before the order is shipped. If this results in a change in cost, we'll handle it through a partial refund or additional payment link. - [What payment methods are accepted?](https://help.boketo.media/en-US/what-payment-methods-are-accepted-625477.md): This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding. - [Why was my payment declined?](https://help.boketo.media/en-US/why-was-my-payment-declined-625485.md): This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding. - [Are there any additional charges or fees?](https://help.boketo.media/en-US/are-there-any-additional-charges-or-fees-625487.md): This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding. - [How do I create an account?](https://help.boketo.media/en-US/how-do-i-create-an-account-625479.md): This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding. - [How can I update my account information?](https://help.boketo.media/en-US/how-can-i-update-my-account-information-625489.md): This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding.