This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding.

<p>This support article is currently being revised by our team. We apologize for this inconvenience and appreciate your understanding.</p><h3 style="background-color: #C23860; padding: 15px; border-radius: 3px; color: white; text-align: center;" id="still-need-help-click-the-chat-icon-in-the-bottom-right-corner-and-send-us-a-message">Still need help? Click the chat icon in the bottom-right corner and send us a message!</h3>

How do I create an account?

How can I update my account information?

Send us a message and we'll reply back via email as soon as possible!

Refund Policy

Shipping Policy

Privacy Policy

Terms of Service

GO HOME

VISIT SHOP

BOKETO ACCOUNT

CUSTOMER ACCOUNT

Boketo Media

Creating an account, resetting passwords, and updating personal information.

Account Management

When are orders shipped?

What's the delivery time for international orders?

Why am I not getting tracking updates?

How can I track my order?

How long does it take for print-to-order items to ship?

What if my order includes both local and print-to-order items?

How are delays, backorders and pre-orders handled?

Shipping & Tracking

What if my item is damaged or defective?

How do I return my order?

Can I exchange an item?

What items are ineligible for return?

Returns & Exchanges

Where can I find sizing information?

Can I refund a digital product?

What are print-to-order items?

Product Information

Can I cancel or change my order?

What happens if my request is too late?

Can I change my shipping address?

Can I modify sizing after placing the order?

Cancellations & Changes

What payment methods are accepted?

Why was my payment declined?

Are there any additional charges or fees?

Payments & Billing