Timelines and procedures for shipping, including tracking and notes on print-to-order and international shipping.
Domestic packages are typically shipped within 1-3 business days from our Chattanooga, Tennessee workspace. Print-to-order items take 3-10 business days to ship, as they are fulfilled by a third-party service. Digital downloads are sent instantly to
International orders, including those to Alaska, Hawaii, military bases, and overseas territories, are typically delivered within 5-10 business days. However, these timelines can vary due to the process of bundling multiple orders and sending them th
Most flat products are shipped in flat padded mailers. USPS delivers these packages like regular mail to your mailbox and therefore do not qualify for tracking updates. "Pre-shipment" is the first stage of a tracked package and is initiated once your
You will receive tracking information via email once your package is scanned by USPS. Please note that international shipments might experience irregular tracking updates. If your tracking does not update for more than two weeks, contact us for possi
Print-to-order items are typically sent out within 3 to 10 business days from the closest fulfillment location to your shipping address. This time is needed to manufacture these items.
Orders containing both locally-fulfilled items and print-to-order items will be shipped separately. If you do not receive a separate set of tracking updates for each part of your order, let us know and we'll look into it.
Items labeled as "backorder" or "pre-order" will be shipped around the specified date on the product page. This date is estimated and may vary. If you need to change your shipping address for these orders, please contact us immediately.