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Shipping & Tracking

Timelines and procedures for shipping, including tracking and notes on print-to-order and international shipping.

When are orders shipped?

Domestic packages are typically shipped within 1-3 business days from our Chattanooga, Tennessee workspace. Print-to-order items take 3-10 business days to ship, as they are fulfilled by a third-party service. Digital downloads are sent instantly to

What's the delivery time for international orders?

International orders, including those to Alaska, Hawaii, military bases, and overseas territories, are typically delivered within 5-10 business days. However, these timelines can vary due to the process of bundling multiple orders and sending them th

Why am I not getting tracking updates?

Most flat products are shipped in flat padded mailers. USPS delivers these packages like regular mail to your mailbox and therefore do not qualify for tracking updates. "Pre-shipment" is the first stage of a tracked package and is initiated once your

How can I track my order?

You will receive tracking information via email once your package is scanned by USPS. Please note that international shipments might experience irregular tracking updates. If your tracking does not update for more than two weeks, contact us for possi

How long does it take for print-to-order items to ship?

Print-to-order items are typically sent out within 3 to 10 business days from the closest fulfillment location to your shipping address. This time is needed to manufacture these items.

What if my order includes both local and print-to-order items?

Orders containing both locally-fulfilled items and print-to-order items will be shipped separately. If you do not receive a separate set of tracking updates for each part of your order, let us know and we'll look into it.

How are delays, backorders and pre-orders handled?

Items labeled as "backorder" or "pre-order" will be shipped around the specified date on the product page. This date is estimated and may vary. If you need to change your shipping address for these orders, please contact us immediately.