Returns & Exchanges
Detailed guidelines on how to return eligible items, handle exchanges, and report damaged or defective products.
What if my item is damaged or defective?
If you receive a damaged or defective item, contact us immediately with your order number and details. You have fourteen (14) days from the date the shipment was marked as delivered by the mail carrier to report such issues. We'll assess the situatio
How do I return my order?
To initiate a return, contact us within fourteen (14) days of receiving your item(s). Ensure the item is in its original condition and packaging. If your return is accepted, you'll be responsible for the cost of return shipping as well as a strict 20
Can I exchange an item?
We do not arrange direct exchanges. If you wish to exchange an item, initiate a return and then place a new order for the desired item. Keep in mind that exchanges are not available for certain types of products like gift cards.
What items are ineligible for return?
Print-to-order items, digital downloads, gift cards, used gear, novelty items, custom orders, and consumables are generally not eligible for return. Please check our full return policy for specific details.